Refund and Returns Policy
Introduction
At orviro, we are committed to ensuring your satisfaction with every purchase. This policy outlines the terms and conditions governing refunds and returns for products purchased through our website, https://www.orviro.store. By making a purchase, you agree to the terms described herein.
Eligibility for Returns
Timeframe
You may request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when delivered.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Items marked as final sale or clearance
- Opened software, digital downloads, or consumables
Return Process
Initiating a Return
To initiate a return, please contact our customer service team via email at [email protected] or by phone at +1 (407) 967-2349. Provide your order number and a detailed reason for the return. We will respond with instructions on how to proceed.
Shipping Responsibilities
You are responsible for the cost and risk of shipping the returned item to our address: 7615 South 17th Terrace, Orlando, Florida 32823, United States. We recommend using a trackable shipping service and purchasing shipping insurance, as orviro is not liable for lost or damaged returns.
Refunds
Processing Time
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will be applied to your original payment method.
Deductions
Refunds may be subject to deductions for any damage, missing parts, or signs of use not consistent with our return eligibility criteria. Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, contact us at [email protected] with your order details and the reason for the exchange.
Customer Responsibilities
You are responsible for:
- Ensuring return items meet eligibility criteria
- Providing accurate contact and order information
- Following the return instructions provided by orviro
- Complying with all applicable laws and regulations
Legal Disclaimer
This policy is provided for informational purposes and does not constitute legal advice. orviro reserves the right to modify this policy at any time without prior notice. Continued use of our website constitutes acceptance of any changes. For questions, contact us at [email protected] or +1 (407) 967-2349.